Shipping/Returns

Shipping

The shipping boxes we use to ship your order are designed by us to perfectly fit in your mail box. So you don't have to wait at home for your package.

Delivery time

Orders for Belgium, will be shipped via Bpost. Orders for The Netherlands, France and Germany will be shipped via DPD.

We've recently made it possible to ship to United Kingdom and United States. Delivery to United Kingdom takes up to 3 - 4 days and United States 5 - 7 days.


If you're from Belgium and you have ordered before 16:00 on a regular week-day, your order will generally speaking be delivered the next day. To The Netherlands, your order will be delivered in 2 - 3 days and to Germany or France in 3 - 4 days.

Ordered before 16:00 Belgium The Netherlands France
Monday Tuesday Wednesday Thursday
Tuesday Wednesday Thursday Friday
Wednesday Thursday Friday Saturday
Thursday Friday Saturday or Monday Monday
Friday Saturday or Monday Monday or Tuesday Tuesday
Saturday Tuesday Wednesday Thursday
Sunday Tuesday Wednesday Thursday
Ordered before 16:00 Germany United Kingdom
Monday Thursday Thursday
Tuesday Friday Friday
Wednesday Saturday Saturday
Thursday Monday Monday
Friday Tuesday Tuesday
Saturday Wednesday Wednesday
Sunday Wednesday Wednesday

30 day money-back guarantee!

If you had other expectations or you're not satisfied with your order, you'll have 30 days to return your product(s).

NOTE:

You have to inform us via e-mail about your return within 15 days after you have received your order. Once we are aware of your intention te return the order, you'll have another 15 days to finish the return process.

Regarding the refund, we'll give you the choice:

  1. We refund your purchase amount back to your bank account
  2. You can choose another product
  3. Or we send you a voucher which you can turn in later for another product of the same value.

How can I return the product(s)?

 To return your order you can follow the steps below:

  1.  Download the return form and fill it in correctly.
  2. If you have printed out and filled in the form, you can return it together with the product(s) you want to return.
  3. If you use the original shipping packaging, make sure your address isn't visible anymore. You can send it to our return address:

    casomoda.com
    Hundelgemsesteenweg 500A/21
    9820 Merelbeke
    Belgium

    Our address is also included on the shipping packaging.

  4. You can drop the package in a post-mail box. If the package does not fit in the mail box, you will have to send it via parcel post.
  5. After we've received the package and checked it, we'll send you a confirmation e-mail. Be aware of the fact that this whole process may take several days.


Return conditions

  • The product must not contain any traces of use.
  • We are by no means responsible if your package unfortunately get lost during transport.
  • The product(s) have to be returned within 30 days counting from the day you've received the product(s).

Products that can not be returned:

    • Screenprotectors, because these only can be used once. (unless the original packaging is still unopened)
    • Products that are damaged by your own usage or products that are not complete.
    • Brand products whose original packaging is missing.

Still have some questions?

E-mail: Klantenservice@casomoda.be

Telephone number: +32 (0)497/06.96.85 of +32 (0)497/06.95.28

You can always contact us via facebook or instagram.